Terms and conditions

  1. Use of the laundrette and its equipment is at your own risk.
  2. Children must be supervised at all times.
  3. Pets are welcome but must stay outside in the pet waiting area - water is available.
  4. We will not be responsible for items left in pockets (e.g. pens, paper, mobile phones).
  5. Basket Wash laundry service
    • We exercise the utmost care in washing, drying, ironing and folding your items and take into consideration the nature and condition of each individual article. However, we cannot assume responsibility for inherent weaknesses of or defects in materials that are not readily apparent prior to the Basket Wash laundry service.
    • We are not responsible for articles not claimed.
    • Differences in count must be reported and a receipt presented within 24 hours. Unless a list accompanied the Basket Wash, our count must be accepted.
    • Customers must specify if clothes are to be washed separately (e.g. whites, darks, new coloured clothes)
    • We cannot guarantee against colour loss and shrinkage or against damage to weak and tender fabrics.
  6. Dry cleaning, mending and alterations
    • Any damage to or loss of garments are the responsibility of New City Dry Cleaning and New City Mending and Alterations. Please refer to New City Dry Cleaning and New City Mending and Alterations separate terms and conditions.